Here are answers to frequently asked questions:
How does my organisation make a referral to the foodbank?
Stockport foodbank works with a range of local agencies who meet people at risk of going hungry. Housing Associations, The Wellspring, Citizens Advice, schools, children’s centres and health visitors are just some of those who can refer people to our foodbank by issuing them with a foodbank voucher or voucher code. If you think that your organisation could help people by referring them to our foodbank, please get in touch with us to discuss becoming a registered voucher holder.
Where is my nearest foodbank centre?
Please go to the locations page to find the address and opening times of each of our foodbank centres. Please note you must have a foodbank voucher to receive help from the foodbank. If you don’t have a voucher please contact us to find out how to get a voucher.
What’s in a typical food parcel?
Every food parcel contain a minimum of three days, nutritionally balanced, non-perishable, tinned and dried foods that have been donated by the local community. A typical food parcel includes: breakfast cereal, soup, pasta, rice, pasta sauce, baked beans, tinned meat, tinned vegetables, instant mash, UHT milk, tea, coffee, sugar, tinned dessert and biscuits.
Can the parcel be adapted to special dietary requirements?
We can usually adapt your food parcel to suit your dietary needs. Just let them know when you arrive with your voucher. We can provide specific parcels for a range of needs including people with diabetes, gluten intolerance, vegetarians and halal. We will also endeavour to adapt your parcel to accommodate any food allergies you indicate.
Will the food parcel cater for my whole family?
Our foodbank will adapt your food parcel according to the number of adults and children indicated on your voucher. We will also endeavour to provide foods that are age appropriate and in suitable quantities for your children. We can sometimes offer baby foods, but not SMA milk.
I have a baby, can you help with supplies of nappies and baby food?
We usually carry a stock of nappies and baby foods, which we can add to your parcel. Please let the foodbank know when you arrive if you need additional items for your baby. We will also signpost you to local provision of further support where possible.
What if I can’t get to the foodbank centre?
Our foodbank is unable to deliver your food parcel to your home, so if you have mobility problems or not enough bus money please have a word with friends or neighbours who may be able to offer transport or collect on your behalf.
What do I do if I have a complaint?
Our friendly staff and volunteers will work with you to help you. However, we recognise that on rare occasions people may feel unhappy with the service they receive. Our complaints procedure explaining what you need to do if you have a compliant, can be viewed at SFB Complaints Procedure